FAQ
Returns/Exchanges
What is your return policy?
- All products must be returned within 14 days since the order was received.
- All products must be returned in their original condition.
- All returns must include the original packaging.
How do I change the size/color of my product?
- You make a return on the current product, then you make a new order for what you want to change to.
How much does it cost to send back?
- It costs €10 to send a product back to us, shipping to you is always free.
How do I return my order?
- To initiate a return. Go to "Return and Exchange".
Shipping
What are the shipping costs?
- Free delivery within Sweden
- The shipping fee is €15 outside Sweden
- Free delivery above €200 - Worldwide
How long is the delivery time?
- Sweden 2-3 working days.
- Europe 2-4 working days.
- Outside EU 4-7 working days.
When will my order be shipped?
- We send out every weekday, the goal is to always send within 24 hours.
Where are your orders shipped from?
- We ship all orders from our logistics warehouse in Sweden.
My order has not arrived
- Have you not received the order within the delivery time? Email us at montenbusiness@gmail.com with your order number (# and 4 digits).
Which countries do you ship to?
- We try to ship worldwide, is your country not included? Email us and we'll look into it.
Orders
How do I know that my order has gone through?
- When you place an order at monten.shop we will send you an order confirmation to your registered email address. If you haven’t received it after a few minutes, please check your spam folder. If it’s nowhere to be found, please contact us and we will assist you further.
Can I cancel my order?
- If your order has not been sent, you can of course cancel your order. Email us at montenbusiness@gmail.com with your order number.
I received the wrong product, what do I do?
- We are sorry that you have received a faulty order, this is never our intention. Please contact our customer service with photos and order number and we will assist you further.
Products & Sizing
How do I take care of my Montén products?
- On each product page you will find Care & Advice, which we recommend everyone to read.
How do i find the right size?
- We always recommend checking our size chart, if you are still unsure, you can contact our customer service.